For TRS2004 & TRS2006 only Driver-to-Driver support is available
Click here to visit forum area
Before requesting support
Before you submit a request for support please ensure that you check the FAQ's and forums for any post that may solve your issue. Requesting support when the information has already been provided is annoying and we would prefer that RBR be a fun place.
Activity Support
Generally Activity support is provided in the relevant Support Topic that is shown in the Activity download information.
Support Form
Support is obtained by clicking on the 'Support' option at the top of your screen. In this option you will see all of your support requests. To start a new support request click on 'New Request' there are four options available, please select the appropriate department as detailed below.
Support Departments
It is important that you select the correct department when requesting support, Staff do not necessarily have access to all departments so selecting the wrong one will result in delays in handling your request.
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Subscriptions & Access
This department is if you are having difficulties with your RBR Access, a payment, or other similar issues.
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If you have lost your password follow the lost password tutorial.
If the request is about a payment please include the PayPal (or other system) related information, excluding this information will likely mean the first response is to ask for the details. Simply provide the Transaction ID #, date and amount of your payment in the initial request.
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Site Issues (non-access)
If you a reporting a site issue please make sure that the following information is provided.
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The full URL that causes the problem
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Preferably a screen shot showing the issue, consider circling or in some other way identifying the issue
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Steps necessary to reproduce the problem/issue
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TS12 RBR Content
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TS12 RBR Activities
Only report released (ie non beta) versions as a support request.
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The title must include the Activity ID and name together with a short description, eg
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JT01 First Day - Red light at Claire
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LOC18 Crude for export - Asset error at startup
Failure to complete this step properly will most likely delay your support request.
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Refer to Trainz Issues Tutorial for detailed requirements
Submitting Information
If you are asked to supply assets from within your TS12 please use the following procedure, do not pack assets into a cdp or any other method.
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Open CMP
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Open each asset required for edit
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Open windows explorer
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Navigate to your TS12 installation then the 'UserData\editing' folder
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make sure that all the required assets are there
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Press Control-A to select all of the assets
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Right click and select 'Send to'
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Select 'Compressed (zipped) folder'
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When prompted enter a meaningful name for the file
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Press enter to save the file
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Upload the result as directed
Finally please realise that although RBR is run in a professional manner we do this for enjoyment not money. Abusing or harassing Staff, or other community members will not be tolerated.
